Shipping Policy

Where we ship

We currently ship to the United States, Canada, the United Kingdom, and Europe.

Processing time

Orders are typically processed within 1–2 business days. You'll receive a confirmation email with tracking as soon as your order ships.

Delivery time & cost

Standard shipping is a flat $5, and orders over $50 ship free to the US, Canada, the UK, and Europe. Once shipped, delivery usually takes 3 to 7 business days, depending on your location and local carrier.

Delays

Delivery times are estimates and aren't guaranteed. We aren't responsible for delays caused by carriers, customs processing, or events outside our control. If your order hasn't arrived within a reasonable window, email us at hey@petnuvia.com and we'll help track it down.

Returns & refunds

Not happy with your order? See our Refund Policy for our 60-day money-back guarantee. Any questions, reach us at hey@petnuvia.com.